Refund and Cancellation Policy

At CV Builder Plus, we are dedicated to ensuring customer satisfaction. We strive to provide the best possible services, but we understand that there may be instances where you need to request a refund or cancellation. Please read our detailed Refund and Cancellation Policy carefully before making a purchase or subscription.

1. Refund Policy

Refunds are applicable under the following circumstances:

• If you experience a technical issue with our service that we are unable to resolve within 14 days of your purchase. We will do our best to assist you, but if the issue persists and prevents you from using the service, you may be eligible for a refund.
• If you accidentally purchased the wrong subscription plan, such as selecting a premium plan when you only required the basic service. If you notify us within 48 hours of purchase, we will review the situation and process a refund or offer an exchange to the correct plan.

Refunds will not be provided under the following circumstances:

• If you change your mind after the purchase has been processed. Once you’ve accessed the service or used the features, we are unable to offer a refund due to a change of mind.
• If you fail to use the service during the subscription period. It is your responsibility to ensure that you utilize the service for the full duration of your subscription.
• If you violate our Terms and Conditions. Any breach of our terms, including misuse or unauthorized use of our service, will void your right to a refund.

2. Cancellation Policy

You may cancel your subscription at any time. Upon cancellation, please note the following:

• You will retain access to the service until the end of the current billing cycle. This ensures that you can continue to use the service for the remainder of your paid period, even after cancellation is processed.
• No prorated refunds will be provided for partial months. If you cancel your subscription before the end of the month or billing cycle, you will not be refunded for the unused portion.
• To prevent automatic renewals, we recommend that you cancel your subscription at least 24 hours before the next billing date.

3. Requesting a Refund or Cancellation

To request a refund or cancel your subscription, please follow the steps below:

You must contact our support team at support@cvbuilderplus.com and include the following information in your request:

• Your account email address, so we can verify your identity and locate your subscription.
• Your transaction ID or receipt number. This is essential for processing your request and identifying the purchase in our system.
• A detailed description of the issue you're facing or the reason for your cancellation. Providing specific details will help us resolve your concern promptly and accurately.
• If applicable, provide screenshots or additional documentation to assist with the review process. This will help speed up your refund or cancellation request.

Please allow up to 48 hours for our support team to respond to your request. We aim to process all requests as quickly as possible, but response times may vary depending on the volume of inquiries.

4. Processing Time

Refunds, if approved, will be processed within 7-10 business days. The refund will be credited back to your original method of payment. Please note that the time it takes for the funds to appear in your account may depend on your payment provider and the method used for the original transaction.

For cancellations, your subscription will remain active until the end of the current billing cycle, and you will not be charged for the next period. If you have any questions regarding the billing process or need further assistance, do not hesitate to contact us.

5. Policy for Special Circumstances

In certain situations, such as technical errors, fraudulent transactions, or unusual behavior on your account, we reserve the right to assess the request on a case-by-case basis. We will work with you to ensure that your experience with CV Builder Plus is fair and transparent. We aim to provide the highest level of customer service and will consider each request with care and attention.

If you believe that a technical or service-related issue has led to your need for a refund or cancellation, please contact us immediately so we can help resolve the issue swiftly.

6. Changes to Policy

We reserve the right to update and modify this Refund and Cancellation Policy at any time. Any changes will be posted on this page, and the updated version will be effective immediately upon posting. We encourage you to review this page periodically for any updates.

If significant changes are made to the policy, we will notify our customers via email or a prominent notice on our website to ensure that you are aware of the revisions.

7. Customer Support

For any further questions or concerns about our Refund and Cancellation Policy, please feel free to reach out to our customer support team at support@cvbuilderplus.com.

We are committed to resolving any issues you may have and ensuring that your experience with CV Builder Plus is positive. Your satisfaction is important to us, and we are here to assist you every step of the way.